Welcome to the Hermod website. On this website I want to publish articles about improving business processes. A business process can be defined as a collection of related, structured activities or tasks that produce a specific service or product, or serve a particular goal, for a customer. This chain of activities is managed by management processes.
Business processes grow. It starts with an entrepreneur who besides selling his products, or services, needs to buy the materials, and transform these materials into the end product. The company is orderly, the entrepreneur can oversee everything and perform everything by himself.
If all goes well business grows, personal is hired, each and everyone getting one or more tasks to perform. One person commits himself to selling the product, another starts to purchase the raw materials needed in production. A third person transforms these raw materials into the end product. For a large part of the time the entrepreneur is busy managing his personnel.
Business improves. New articles are added to the product catalogue. More personnel is hired. Tasks are created, merged, split and dropped. All the time the process of creating the product or service of the company changes.
Inefficiencies start to enter the process. The effectiveness of the process drops. What should be done to increase efficiency and effectiveness of the process? Enter Business Process Re-engineering (BPR). With BPR you capture your current processes. When all processes are captured you start to improve them.
BPR is aimed to help organizations fundamentally rethink how they do their work in order to dramatically improve customer service, cut operational costs, and become world-class competitors.
At the moment I'm in the market as Business Process Re-Engineer.